：

　　1.showing interest/surprise

　　Really

　　Im surprised to hear that.

　　Do you /Did you /Have you

　　2 Asking follow-up questions

　　What did you think of

　　When are you going to

　　How do you feel about

　　3 Using the speakers words in a follow-up question

　　So the meetings been postponed until next March.

　　Next March

　　4.Letting of invitation

　　The following phrases are useful for formal written invitations.

　　5 Inviting/Offering

　　We should like to invite you

　　We should be very pleased if you could

　　We would be delighted if you could

　　6 Thanking

　　Thank you (very much) for your (kind) invitation to

　　It was very kind of you to invite me to

　　I was delighted to receive your invitation to

　　7 Accepting

　　I would be very pleased to

　　I should be delighted to

　　8 Declining

　　Unfortunately, due to I am unable to

　　9.Describing duties and responsibilities

　　The following phrases are used for talking about responsibilities.

　　My job is to

　　Im responsible for

　　My job involves

　　In this job you have to

　　9.Report writing

　　The following phrases are useful when writing reports.

　　 Introduction

　　The aim/purpose of this report is to

　　This report sets out to

　　This report aim to

　　10 Conclusion

　　It was decided/agreed/felt that

　　No conclusions were reached regarding

　　It was concluded that

　　11 Recommendations

　　We would recommend that

　　It is suggested that

　　It is proposed that

　　12 Asking for information

　　We can ask for information using a fixed phrase followed by a noun.

　　Id like to know about availability.

　　What about

　　Can you tell me about

　　13 Checking information

　　We can use the following phrases for checking information.

　　Sorry, I didnt get that. Could you say that again

　　Sorry, did you say

　　14.Suggesting

　　The following phrases are useful when we make suggestions.

　　Lets

　　Why dont we

　　How/what about

　　I think we should

　　Perhaps we could

　　Couldnt we

　　If wewe could/should

　　15.Making presentations

　　The following phrases are used when making presentations.

　　16 Referring to visuals

　　If youd like to look at the screen, youll see

　　As you can see

　　17.Expressing hindsight

　　We can talk about past mistakes in the following ways.

　　With hindsight, we should have/could have

　　What we should have/could have done is

　　If wed, we wouldnt have

　　18.Suggesting times and dates

　　How about/What about the following week

　　Shall we say 14 February

　　19.Asking for suggesting

　　When would suit you

　　Did you have a time/place in mind

　　20.Saying we are unavailable

　　Im afraid Im busy then.

　　Im sorry but I cant make it then.

　　21.Complaining about poor performance

　　Im calling/phoning/writing to complain about

　　Theres some sort of delay/hold-up/problem.

　　There seems to be a problem with

　　Things are in a mess.

　　Something has gone wrong somewhere.

　　There seems to be a problem in the system.

　　Id like to make a formal complaint.

　　Whats going on

　　Can you tell me whats happening

　　Whos in charge of this

　　Could you look into this

　　22. Responding to complaints

　　Ill look into this and get back to you.

　　My colleague Mr./Ms X deals with this. Ill get him/her to call you back.

　　Im afraid theres been a problem with

　　Im sorry about this. Weve changed our procedures so it wont happen again.

　　We apologise for the mistake. It wont happen again.

　　Our apologies for the mix-up. Weve sorted things out now.

　　Weve looked into your complaint and it seems to be justified. Can we offer you some sort of compensation

　　23.Here are some ways of talking about where something is:

　　Is the golf course far from Khania

　　Is the Athena Hotel a long way from the golf course

　　Where exactly is the hotel Located/situated

　　Where is the hotel in relation to the golf course

　　Which is the most convenient hotel for the course

　　The khania Palace Hotel is in Ayios Marina, not far from the center of the town.

　　The Athena is in the middle of Khania, right on the port.

　　The Apollo is in a place called Kolimval, about 25 km west of the golf course.

　　The Helena is (right) opposite the entrance to the golf course.

　　This hotel is very convenient for the course. In fact, its right next door.

　　24.Prepare the listener for the message

　　This is Frank Larsen from Scandinavian Conferences.

　　Its 9.30 on Wednesday morning.

　　Im ringing about the sales report.

　　25.Make requests simple and polite

　　Could you send me the report, please

　　Could you please call me back

　　26.Give clear contact information

　　Im in Helsinki until Friday.

　　My telephone number is 346 766.

　　27.Talking messages

　　The following phrases are useful for taking messages.

　　28.Offering help

　　Im afraid shes not here today. Can I help you

　　Im afraid hes visiting a client. Can I take a message

　　29.Asking for information

　　Could I ask whos calling, please

　　Could you give me your fax number, please

　　30.Checking information

　　Could you spell that, please

　　So, thats 27 November.