1

　　订机票怎么说

　　1. I want a package deal including airfare and hotel.

　　我需要一个成套服务，包括机票和住宿。

　　2. Id like two seats on todays Northwest Flight 7 to Detroit, please.

　　我想订两张今天西北航空公司7班次到底特律的机票。

　　3. Id like to reserve a seat to New York.

　　我要预订一个座位去纽约。

　　4. The flight number is AK708 on September 5th.

　　班机号码是9月5日AK708。

　　5. Id like to make a reservation

　　我想预订。

　　6. Id like to reconfirm my flight from London to Tokyo.

　　我要再确认一下我从伦敦到东京的班机。

　　7. My reservation number is 2991.

　　我的预订号码是2991。

　　8. I made a reservation in Tokyo.

　　我在东京预订的。

　　9. I made reservations yesterday.

　　我昨天预订的。

　　10. I want to reserve a seat from Los Angeles to Tokyo.

　　我要预订一张从洛杉矶到东京的机票。

　　11. Would you please make my reservation to Chicago for tomorrow

　　请帮我预订明天去芝加哥的座位好吗

　　12. Do you have a flight to New York departing at about 10 a.m. next Monday

　　你们有下周一大约上午10点起飞到纽约的班机吗

　　13. Whats the fare to New York, Economy Class

　　去纽约的经济舱机票多少钱

　　14. Can I have a second-class one-way ticket to Chicago, please

　　请给我一张去芝加哥的单程二等票好吗

　　15. Can I stop over on the way

　　我在中途可以停吗

　　16. Are there any discount tickets for me

　　给我有折扣吗

　　17. One way or a round trip ticket

　　单程票还是双程票呢

　　2

　　Business Telephone

　　O: Tanaka General Enterprises, switchboard. Who[m] do you wish to speak to

　　C: This is Charles Harrison. Id like to speak with Mr. Momotaro Tanaka.

　　O: Please hold. (on hold) He is not at his desk. May I take a message

　　C: I wanted to confirm our appointment this afternoon.

　　O: Let me connect you with his receptionist. Please wait while I transfer you.

　　C: Hey, wait! (click) Shoot. I wonder if she can speak English. (ring)

　　R: Engineering office, receptionists desk. How may I help you

　　C: Oh. Yes. I need to confirm an appointment with Mr. Momotaro Tanaka this afternoon.

　　R: Your name, please

　　C: Charles Harrison. Do you know when hell be in

　　R: Your appointment is for three forty-five. He is in the building right now. Should I have him paged

　　C: Please. R: Please hold. (caller on hold, over the pbx Momotaro Tanaka, please pick up line seven.

　　M: (picking up line seven) Yes

　　R: Your three forty-five appointment, a Mr. Harrison, to speak with you.

　　M: Ill take it. Please transfer him here.

　　R: Okay. (transfers call) (ring)

　　M: Mr. Harrison. This is Mr. Tanaka. How are you

　　C: Not bad. I was going over the blueprints and had a question ... .

　　3

　　打电话订购商品及价格询问

　　订购商品及询问

　　1. Id like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。

　　2. May I order some flowers 我可以订些花吗

　　3. How can I pay for this item 我要怎么付款

　　4. Id like to buy the car on your TV commercial. 我想要买你们电视广告上的汽车。

　　5. Please send me your catalogue. 请寄目录给我。

　　6. Do you have any Life Menu Magazine tenth stock 你们第十期的生活菜单还有存货吗

　　7. How long will it arrive 需要多久才会送到呢

　　8. The Product you sent to me is not what I ordered. 你们送来的产品不是我订的东西。

　　9. Im calling about an order I placed a month ago. It hasnt arrived yet. 我打电话是因为一个月前我订的东西。产品到现在都还没到。

　　解析：

　　1. 现在电话或网络订购在国内也很流行，即使是人在国内你也可以订购外国目录上的产品。但在打电话前一定要先记下商品的型号及尺寸，以节省通话时间。

　　2. commercial有(电视、广播中的)商业广告之意，也可说成commercial film, 简称为c.f。而advertisement 则指(平面的)广告，简称为ad; advertisement mail 是广告邮件; advertisement column是广告栏，这些都是很常用到的。

　　3. place 有开出订单之意。IE: to place an order with sb. (和某人订订单)

　　4

　　销售人员常用电话用语

　　Using the Telephone

　　Making telephone calls is an important part a secretarys work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.

　　MR SHELLI: Id like to speak to Mr Kola of the National Bank, would you get him on the phone,please

　　MARIA: Certainly, Ill do it at once, Mr Shelli. (TO HERSELF) Now whats Mr Kolas number Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)

　　ROSE: Switchboard, can I help you

　　MARIA: Good morning, Rose. Maria here.Could I have an outside line,please

　　Good morning, Rose. Maria here.Could I have an outside line,please

　　ROSE: Oh, hello, Maria. Hold the line a moment.

　　(DIALLING)There you are, youve an outside line now, you can hear the dialling tone.

　　MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.(RINGING)

　　Thank you. (TO HERSELF) Five, three, zero, six, six.

　　(RINGING)

　　2ND OPERATOR: National Bank.Good morning,can I help you

　　MARIA: Good morning, would you put me through to Mr Kola please

　　Good morning, would you put me through to Mr Kola please

　　2ND OPERATOR: MR Kola Certainly. Whos calling him

　　MARIA:Mr Shelli of Modern Office Limited would like to speak to him.

　　2ND OPERATOR: Thank you. Hold the line, please.

　　(PHONE)

　　MR KOLA: Kola speaking.

　　2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.

　　MR KOLA: Thank you, Operator, put him through, please.

　　MARIA: Mr Kola

　　Mr Kola

　　MR KOLA: Kola speaking.

　　MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. Ill hand you over. Mr Shelli

　　MR SHELLI: Yes

　　MARIA: Mr Kolas on the line now, Mr Shelli. Will you take it in here please

　　Mr Kolas on the line now, Mr Shelli. Will you take it in here please

　　MR SHELLI:Thank you Maria. Hello, is that Mr Kola

　　MR KOLA: Good morning, Mr Shelli.

　　MR SHELLI: Ah, good morning, Mr Kola, how are you

　　Ah, good morning, Mr Kola, how are you

　　MR KOLA: Fine, thanks, and you

　　MR SHELLI: Very well, thank you.

　　MR KOLA: Im glad to hear it. Well, what can I do for you, Mr Shelli

　　MR SHELLI: Well, Im going to Europe next week and Id like some travellers cheques. 7,000 dollars say

　　MR KOLA: 7,000 dollars. Yes certainly I can fix that for you. So youre going to Europe, are you