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　　A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start where is anyone anyway

　　B:Didnt you hear about that, our meeting was postponed until Friday.

　　A: What the meeting was postponed No one told me anything about it.

　　B: Did you get the memo

　　A: What memo They havnt any memo this whole week, I check my inbox every day.And I havnt seen anything.

　　B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.

　　A: You know how things get pilot about my desk when Im busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office

　　B: It should have got arround to every body, they also post a copy of the memo in the break room. Dont you ever look at meassages post on the bulletin board

　　A: Im usually too busy to take a bunch of cofee break by the watercooler, Anyway, Im sure the memo never get to my inbox, Ill have to talk our secretary about it.

　　B. Thats right, You will never know what your missing out of it if you dont read the memos.

　　A:Did you see the letter I got from Bradform films They sent the responds to your phone call last week.

　　B:If you want to see something about my call last week, why didnt they sent it to me

　　A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.

　　B:Can I see it first in seconds

　　A:Sure, here it is.

　　B:Dear Mr.Clock, bother to your telephone call last Friday, Im reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details.

　　A:Did they ask you to sent the files beforehand

　　B:Lets see, Well be grateful for the complete to send related materials to our office prior to our meeting. It looks like... Hey! Was there anything else was send along with this letter

　　A: I dont think so, why do you ask

　　B: The letter writes: please find the enclosed copy of our agenda for your review, I dont see anything else in the envelope.

　　A: Maybe they forgot to attach it to the letter. You should give them another call.

　　A: Ms. Dorsen, I need to take a dictation for me,

　　B: Yes, sir;

　　A: They should go out intra office memorandum to all employee by this afternoon, are you ready

　　B: Yes, sir, Go ahead.

　　A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited.

　　B: Sir, Does this apply to intra office communication only or relate also restrict external communications

　　A: It should apply to all communications. Not only in this office between employees, but also any outside communciations.

　　B: But sir, many employees use instance messaging to communcate with clients.

　　A: This were just have to change the communication methods, I dont want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we

　　B: This apply to internal and external communications.

　　A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his.

　　B: Is that all

　　A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.

　　A:Can you help me for a minute

　　B:Sure, what I can do for you

　　A:Im try to write a letter to one of our clients, But I just dont know exactly what to say, I dont even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I dont know the name of contact person.

　　B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.

　　A:OK, So I first thanks them for their business, I can say something like we are very grateful for your continue support, How is that

　　B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.

　　A: Like Regarding our new product line, we would like to anounce a special price discount

　　B: Right, do you need them to respond

　　A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that

　　B: You can tell them Please finding the enclosed customer service survey, else also, you can say:Attach a customer survey. If you need resource it right away, you can tell them the urgent by saying Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience.

　　B: Great! and what do you think I should close it with

　　A: Since you dont know them that well personally, probably the best way is would be your or your sincerely, you can also say Best Regards. But I dont think it would be proprety because you dont have the name. And obviously, should have them.

　　B: OK, Thanks a lot for your help!