1

　　KELLY: Yes, I would like to place an order.

　　DORIS: Alright, Maam. What items would you like to order today

　　KELLY: I have your catalog here.

　　Do you want me to tell you the item numbers, or the names

　　DORIS: You may tell me both, Maam.

　　KELLY: Alright. I want to order the satin sheets on page 34.

　　DORIS: The Merriman satin sheets

　　KELLY: Yes, thats right.

　　DORIS: And what size would you like

　　KELLY: I need one full set of sheets in King-size.

　　DORIS: Alright, Maam. And what color did you want

　　KELLY: Ivory, please.

　　DORIS: So that is product number MS3419. Size: King. Color: Ivory. Is that correct

　　KELLY: Yes, I think so. Can I ask you something

　　DORIS: Certainly.

　　KELLY: Im a foreigner here. My English isnt perfect. Can you tell me what satin is

　　DORIS: Satin is like silk, Maam. It feels like silk. But its a different material.

　　KELLY: I see. Thats what I thought.

　　DORIS: Anything else today

　　KELLY: No, I just need the sheets.

　　DORIS: Alright. With shipping charges, your total will be 78 dollars and 95 cents.

　　Will you be paying with credit

　　KELLY: Yes.

　　DORIS: Visa, Master Card, or American Express.

　　KELLY: Visa.

　　DORIS: Card number

　　KELLY: 4923 5671 3622 9876.

　　DORIS: Expiration date

　　KELLY: Zero nine, two-thousand-and-one.

　　DORIS: Alright, Maam. I will run that charge for you.

　　And then I will get your address in a moment.

　　KELLY: Thank you.

　　2

　　SALESPERSON: May I help you, sir

　　SIMON: Yes, I want to buy a VCR.

　　SALESPERSON: Well, we have many models to choose from here.

　　Do you have a particular brand you want

　　SIMON: No. I only want it to be a very good one. The best.

　　Its a graduation gift for my son.

　　SALESPERSON: I see. And does your son have a VCR now

　　SIMON: Well, he uses our VCR at home.

　　But hes going to university in the Fall, so he needs his own VCR.

　　SALESPERSON: Does he watch a lot of movies

　　SIMON: Yes, he sure does.

　　In fact, he wants to become a movie producer himself.

　　He wants to study film at the university.

　　SALESPERSON: I would like to make a suggestion then, sir.

　　SIMON: Please do.

　　SALESPERSON: If your son wants to study film,

　　probably he will start to collect movies himself.

　　SIMON: Yes, I know that. So I want him to have a good VCR to use.

　　SALESPERSON: May I suggest you consider buying him a DVD player instead

　　SIMON: DVD Isnt that like a CD

　　SALESPERSON: It is very similar. The technology is the same.

　　SIMON: Why is a DVD better than a VCR

　　SALESPERSON: For one thing, sir, the quality of the image is usually better.

　　Thats because its digital.

　　SIMON: But isnt it more expensive

　　SALESPERSON: It is a little more expensive, sir.

　　But there is one important advantage which your son might appreciate.

　　SIMON: Whats that

　　SALESPERSON: If your son starts to buy video tapes, he cant keep them very long.

　　SIMON: And why not

　　SALESPERSON: Video tape breaks down after fifteen years.

　　So if he collects a lot of tapes, after fifteen years they will all start to rot.

　　SIMON: Hmm. Is that true

　　SALESPERSON: Yes, it is, sir.

　　SIMON: Well. And what about DVDs

　　SALESPERSON: This is the excellent thing about DVDs.

　　If your son starts to collect DVDs, they will last forever. They will never rot.

　　SIMON: Hmm. He might really appreciate that.

　　I know he will start to collect movies at school. Especially if he studies film.

　　SALESPERSON: So let me show you some of our DVD players.

　　In my opinion, DVD is the wave of the future.

　　SIMON: Alright, please show me what you have.

　　3

　　SALESWOMAN: How can I help you

　　IRENE: Yes, I would like to look at some of your products.

　　SALESWOMAN: Did you have anything specific in mind

　　IRENE: Well, to be honest, I mostly use Sarah Winter products now.

　　But Im not happy with them. So I would like to change companies.

　　SALESWOMAN: Well, you made a good choice. Coming to us, I mean.

　　We have a full range of products from cosmetics to skin cleansers and moisturizers.

　　IRENE: What do you have in foundation

　　SALESWOMAN: Our foundation is very high quality. Only the finest ingredients.

　　It will moisturize your skin and it has a sun block rating of 8.

　　IRENE: What colors do you have in foundation

　　SALESWOMAN: Let me show you.

　　We have this rose color. We also have different shades of beige.

　　IRENE: The color I use now is rose.

　　How much does this rose foundation cost The 100ml bottle.

　　SALESWOMAN: In this size, we sell it for 53.95.

　　IRENE: Wow! Thats expensive.

　　SALESWOMAN: What youre paying for, Maam, are the ingredients.

　　It is a very high quality product.

　　IRENE: I understand. I need some mascara too.

　　Do you have a good thickening mascara

　　SALESWOMAN: Of course. Here is our thickening mascara.

　　We also have mascara designed to lengthen the eyelashes.

　　IRENE: Alright. And I want to consider your eye shadow too.

　　Do you have a color chart I can look at

　　SALESWOMAN: We have a very wide selection of colors.

　　And our eye shadow is specially designed to moisturize the skin.

　　So it is very gentle on your eyelids. Would you like to sample some

　　IRENE: Oh, sure. I will need to clean off my own eye shadow first.

　　SALESWOMAN: I can help you with that.

　　IRENE: Thank you.