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　　索赔与理赔

　　A: Have you checked how much of the contents of the damaged bales can still be used

　　A:你们查过了吗破损包中有多少货物还可以用

　　B: The report said that the majority could be salvaged. About 20% cant be used or sold out. We are very anxious about it. We had counted on receiving the shipment to complete several orders.

　　B:检验报告说，大部分还可利用，约有20%左右不能用或无法售出，我们对此事很着急，因为我们原来指望收到这批货来履行好几批订单。

　　A: We understand your problem.

　　A:我很理解你们的困难。

　　B: Im sure we can count on your support to help us to overcome the present difficulty.

　　B:我确信我们能得到你们的帮助来克服目前的困难。

　　A: What do you suggest for a settlement

　　A:你建议怎样来处理这个问题

　　B: We are willing to accept the shipment if you will allow a 30% reduction in price.

　　B:如果你方减价20%的话，我们 愿意接受这批货物。

　　A: Lets compromise on a 20% reduction in price on this shipment. And for your next order, well give you some preferential terms in addition to what you are getting from us now.

　　A:咱们折中好了，这批货物减价 20% ，下次你们订货时，除目前已有的条件外，我们另外再给些优惠。

　　B: I appreciate your quick decision, Mr. Mathew. We accept the proposal. Im glad we have found a solution.

　　B:张先生，你们这么快就做出了决定，我表示赞赏，我们接受建议。很高兴，我们找到解决的办法。

　　电话咨询订单进度

　　A: Print shop. Seam speaking.

　　A：复印店。我是希安。

　　B: Hi, Sean. Its Mary in Mr. Emorys office. I placed an order for 1,000 bound copies of a staff manual last week.

　　B：你好，希安。我是埃莫里办公室的玛莉。上星期我订了一批活，是1000册员工手册合订本。

　　A: It usually takes 2 to 3 weeks to complete a job like that.

　　A：一般的两三个星期才能弄完这么一批活。

　　B: Well, I was hoping you would do me a big favor. That was supposed to be a rush order, I forgot to tell you. Im getting a lot of flak from my boss.

　　B：我希望你帮帮忙啊。这本来是批急活。我忘记告诉你了。我挨了老板一通好训。

　　给财务部打电话

　　A: Finance, Angie speaking.

　　A：财务部。我是安琪。

　　B: Hi Angie, its Tom Reynolds here. Can you tell me if my tuition fees for this semester have been approved

　　B：你好，安琪。我是汤姆雷诺兹。请告诉我这学期我的学费批准了没有

　　A: Yes, Mr. Reynolds. They were approved yesterday. You can pick up the check today.

　　A：批准了，雷诺兹先生。昨天批的。你可以今天来拿支票。

　　B: Oh wow! Thanks a million, Angie!

　　B：哦，哇!太谢谢了，安琪。